FAQ

Local pick up
All local pick-up order will be ready one business day after we received your order.

Store Address:
Toyka Collectibles
2159 W 41 St. Ave
Vancouver, BC,
Canada V6M 1Z6

New Store Address(May 1st 2024)
Toyka Collectibles
2330†- 3700 No. 3 Rd,
Richmond, BC
Canada†V6X 3X2

Phone:†
604-365-6065

Email: 

Business Hours:
Sunday: 12pm to 5pm
Monday: 12pm to 6pm
Tuesday: CLOSED
Wednesday: 11am to 6pm
Thursday: 11am to 6pm
Friday: 11am to 6pm
Saturday: 11am to 6pm

Special†Hours for 2024:
April 8th~April 30th will be closed due to relocation.



Pre-Order
Our payment system requires full payment for any pre-orders. However, if you wish to pay after the product has been released, please send us your inquiry through email([email protected]). We will send you a Paypal payment request for 20% non-refundable deposit for the pre-order item you wish to purchase.

Once the order is ready for pick up, please come within a week to avoid cancellation. If you need more time, please reply to the pick up notice email you received.

*We†DO NOT†recommend combing "pre-order" item and "in-stock" item. If your order includes pre-order items, the order will not ship until all items in the order are in-stock.†

*FULL payment is required when purchasing 3 or more pieces for the same item.

*If the MSRP has changed by the distributor/manufacturer, we will contact you and you will have the option to either keep your order or cancel it. No cancellation fee will apply.


$13.99 Flat Rate Shipping within Canada
$13.99 applies for each shipment. If your order exceed 1 shipment(i.e. two 1/4 scale statues would require two shipments), additional†$13.99 will be charged for each shipments. We will send you the payment request prior to shipment.



Reward Points System
Reward Points system will be terminated by the end of June 2022. Instead of the reward points, we will apply our in-store prices to all the merchandises on toytards.com. That's roughly 5% off our previous†prices. Existing reward points WILL NOT expire.†All the pre-orders placed before June 2022 will still receive reward points.†Please feel free to apply Reward Points to your next order!



Return
Unwanted unopened merchandise (excluding accessories and large items) may be returned for a refund(exclude shipping charge) within 5 days of purchase, but restocking fee of 20% will apply. Shipping charges for these returns are the responsibility of the customer. All returns require pre-authorization. Please do not send back items without contacting us first, no exception. Return refunds will be processed the next business day after we have received your return.

Defective items are the responsibility of the manufacturer. We will either assit you or provide you with information in regards to contacting the appropriate manufacturer for replacement of your defective item.†Most of the time imperfect paint does not qualify as manufacture defect.

If we've sent you the wrong item, please contact us immediately.

Cancel a Pre-order items
All pre-order cancellations will be charged a minimum 20% cancellation/ restocking fee. This is primarily because we are still obligated to pay the vendor for your item. If there's more than 3 cancellations, your future pre-orders may not be fulfilled.
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