FAQ

Pre-Order
Our current payment system requires full payment for any pre-orders. However, if you wish to have the pre-order discount and pay after the product has been released, please send us your inquiry through email. We will send you a Paypal payment request for 20% non-refundable deposit for the pre-order item you wish to purchase.

Once the order is ready for pick up, please come within 2 weeks to avoid cancellation. If you need more time, please contact us and we will extend it for you.

*Please DO NOT combine "pre-order" item and "in-stock" item. If your order includes pre-order items, the order will not ship until all items in the order are in-stock. Please order separately if you would like in-stock items to ship right away.

*If for whatever reason the sale price gets adjusted by the distributor/manufacturer, we will contact you and you will have the option to either keep your order or cancel it. No cancellation fee will apply.

International Shipping
All the international packages will be shipped via Canada Post. If you picked the slowest method, it could take up to 6 weeks to deliver to outside of North America. If you prefer a faster shipping method, please discuss with our sales first before making your purchase.

$13.99 Flat Rate Shipping
Our flat rate shipping fee only applies to one shipment. Hence, if your order exceed 1 shipment(i.e. 2 Premium Format statues require 2 shipments), $13.99 will be charged for each additional shipments. We will send you the payment request prior to shipment.

Local pick up
All the local pick up order will be ready one business day after you placed your order.

Store Address:
Toyka Collectibles
2159 W 41 st Ave
Vancouver, BC,
Canada V6M 1Z6

Business Hours:
Sunday: 12pm to 5pm
Monday: 12pm to 6pm
Tuesday: CLOSED (Starting from Jan 1st 2017)
Wednesday: 11am to 6pm
Thursday: 11am to 6pm
Friday: 11am to 6pm
Saturday: 11am to 6pm

Store will be closed for the following days:
January 1st 2017
February 15th-20th 2017


Return
Unwanted unopened merchandise (excluding accessories) may be returned for a refund(exclude shipping charge) within 5 days of purchase, but restocking fee of 10% will apply. Shipping charges for these returns are the responsibility of the customer. All returns require pre-authorization. Please do not send back items without contacting us first, no exception. Return refunds will be processed the next business day after we have received your return.

Please leave us a note during check out if you like us to inspect the items you have purchased (recommended for high value items or statues). If it passes our inspection and still arrived damaged, we will cover the return/exchange shipping cost. If customer insisted to keep the product sealed and it arrived damaged, you might have to cover the return postage. Please contact us via email within 24 hours of receipt of the item if you have received a manufacture defect. Defective items are the responsibility of the manufacturer. We will provide you with information in regards to contacting the appropriate manufacturer for replacement of your defective item. Unfortunately imperfect paint does not qualify as manufacture defect.

If we've sent you the wrong item, please contact us immediately. 

Order Error
If there's an error in your order, example quantity, price, description, we reserve the right to cancel and refund your order.

Cancel a Pre-order items
All pre-order cancellations will be charged a minimum 10% cancellation/ restocking fee. This is primarily because we are still obligated to pay the vendor for your item.

If buyer doesn't agree to the above terms, please do not make your purchase.
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